Meaningful Metrics and Scorecards

60 min. Aired Wednesday, September 29th | 10am PT / 12pm CT

Approved for 1.0 certification hour to APA through 10/31/2021

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Meaningful Metrics and Scorecards

Meaningful Metrics and Scorecards

For payroll organizations to gain efficiency and effectiveness, they must focus on the costs and improve the end-to-end process. In order to accomplish this, payroll leaders must track and report performance to their stakeholders. When done well, metrics can build credibility and drive action. In this session, we will review the best practices for reviewing (or developing) a scorecard and how payroll metrics can not only represent the operation but help drive continuous improvement.

What you will learn

  • The importance of a global scorecard that uses both time and payroll data
  • Meaningful metrics for efficiency, effectiveness, and employee engagement
  • Common metrics reported by payroll organizations
  • Importance of creating actionable metrics
  • The challenges of creating scorecard and how to overcome it


About the Speaker - Kelley Rousayne

Kelley R

Kelley Rousayne serves as the Global Time to Pay Practice Leader at The Hackett Group. In her role she helps organizations with payroll and workforce management strategies, best practices, and research. Kelley has over 15 years' experience in Shared Services, working in Accounting, Accounts Payable, and Payroll. Prior to joining The Hackett Group, she was a Global Payroll Lead responsible for all US payroll operations for approximately 140,0000 employees. She has led onshore and offshore teams who provided support for payroll tax, garnishments, payroll & workforce management technology, productivity reporting, and other payroll services.

You may connect with Kelley via email at krousayne@thehackettgroup.com or on LinkedIn.

Important About Accreditation

This webinar has been submitted by APA for 1 (one) general RCH credit until 10/31/2021. You must watch the entire one-hour recording session per APA rules and regulations to qualify for credit. If approved, you will be sent an email containing program codes within 30 days of the date of presentation.

If you view this entire webinar without fast-forwarding in addition to passing the required quiz, you will receive an email containing your earned program code, including APA program codes, within 30 days.

To access the quiz, click on the link at the end of the video to be redirected to a six question test after you have completed watching the full webinar. In order to take the test, you must create a student account on the testing software Canvas: New 2020/2021 join code for canvas 7A4TPB

https://canvas.instructure.com/enroll/7A4TPB). Once you submit your quiz answers, you will be shown which answers were incorrect, if any. You have the option to retake the quiz as many times as you like until you pass the pass the test with minimum of 5 correct answers.

The presentation must be viewed in one sitting (the presentation may be paused, but if the browser window closes, you will be required to re-register and watch again from the beginning).

The email address on both the registration and viewing pages must match exactly to qualify for credit. Only business domain email addresses are accepted.
If the presentation is viewed in a group setting, only the name and email address of the registered viewer will receive the certificate of credit.

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