HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

60 min. Wednesday June 17th | 10am PT / 12pm CT

Approved for 1.0 certification hour through 07/31/2020

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HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

Generational boundaries are usually determined based on fundamental, almost wrenching changes in a group of individuals’ collective behavior and motivations. Nowhere are these changes more in evidence than the average 36% of workers’ waking hours that are spent on the job. But how do smart HR professionals design a service delivery ecosystem that appeals to everyone, improves employment brand, and reinforces the twin Talent Management objectives of retention and engagement?

In this session, we will review the generational characteristics, service delivery modalities and its impact on employment brand and technology enablement for a geographically diverse workforce.

What you will learn

  • Review of generational characteristics: what motivations, expectations and behaviors unite, and separate, the boomers, the gen-x’ers, the millennials and the gen z-ers?
  • Service delivery modalities – devices and “BYOD”, browsers and apps
  • Service delivery’s impact on employment brand: are you under-recruiting?
  • Technology enablement for a geographically diverse workforce
    Should gamification be part of your learning management system?
  • Guess who just turned 21? That's Generation-Z knocking at the door. What do we know about them?

About the Speaker - Bob Greene


Bob Greene currently serves as Senior HR Industry Analyst at Ascentis. Bob’s 40 years in the human capital management industry have been spent in practitioner, consultant and vendor/partner roles. As practitioner, he managed payroll for a 5,000-person bank in New Jersey. As consultant, he spent 8 years advising customers in HRMS, and payroll and benefits system design as well as acquisition strategies. Bob also built a strategic HCM advisory practice for Xcelicor (later acquired by Deloitte Consulting.)

Important About Accreditation

This webinar has been submitted by HRCI/SHRM for 1 (one) general RCH credit until 07/31/2020. You must watch the entire one-hour recording session per HRCI and SHRM rules and regulations to qualify for credit. If approved, you will be sent an email containing program codes within 30 days of the date of presentation.

If you view this entire webinar without fast-forwarding in addition to passing the required quiz, you will receive an email containing your earned program code within 30 days.

The presentation must be viewed in one sitting (the presentation may be paused, but if the browser window closes, you will be required to re-register and watch again from the beginning).
The email address on both the registration and viewing pages must match exactly to qualify for credit. Only business domain email addresses are accepted.

If the presentation is viewed in a group setting, only the name and email address of the registered viewer will receive the certificate of credit.

Please Note: Our webinar platform monitors attendees "time on the system" and if you attend for less than one hour and you will not be issued program codes.

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